We offer free shipping within the United States. Delivery times are estimates and cannot be guaranteed.

Processing & Shipping Time

Processing: 3–12 business days (secure lighting packaging)

Expedited Express: 9–14 business days

Sea Freight: 25–40 calendar days (default for items over 39" / 100 cm)
Need faster delivery? Contact us.

Special Cases

Out of Stock: We will notify you by email with the option to wait or cancel.

Customized Items: Ship within 5–15 business days after order confirmation.

Taxes & Duties
Import taxes and duties cover by us. Please check your local customs regulations.

Possible Delays
Delivery may be delayed due to weather, holidays, courier issues, or customs clearance.

Returns & Return Shipping

Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

For return authorization and instructions, please contact us at support@thebelacan.com before sending your item back.

Contact Us
Email: support@thebelacan.com
Phone: +1 (516) 288-6014
Hours: Mon–Fri: 9:00 AM – 6:00 PM

1. What's Included in Our White Glove Service

When you choose our White Glove Service, our professional team will ensure your order is delivered safely and set up exactly where you need it:

• Room of Choice Delivery – We’ll place the item in the exact room of your home or office.

• Unpacking & Placement – All packaging materials will be removed and the product carefully positioned.

• Trash Removal – We’ll take away all packaging debris for proper disposal.

• Professional Handling – Service includes two experienced movers and a liftgate-equipped truck for safe unloading.

2. Pricing Structure

White Glove Service is charged separately from the base shipping cost, which is determined by the weight and volume of the product. Pricing for a single item is as follows (multi-item shipments may vary):

3. Factors Affecting the Final Quote

The total cost may vary depending on:

• Number of Products – Multiple items may require more time.

• Floor & Elevator Access –

  • With elevator: No stair fee.

  • Without elevator: Stair fee applies from the 2nd floor.

• Product Attributes – Weight, box dimensions, and total volume affect shipping and handling difficulty.

4. How to Arrange the Service

1. Request a Quote – Provide your delivery address, product list (with size & weight), and floor/elevator details.

2. Get the Calculation – We’ll provide both the base shipping fee and the White Glove Service cost.

3. Confirm & Schedule – Once confirmed, our White Glove team will be arranged for your delivery.

5. Quick Summary

For just $99, you get 30 minutes of professional White Glove Service including room-of-choice delivery, unpacking, and cleanup.
If your location requires extra time, labor, or stair carrying, we’ll inform you of any additional fees in advance.